PRIVACY POLICY

Please read carefully the entire content of this privacy policy when visiting our website or utilising any of our services and ensure you understand, acknowledge and consent to all the articles explained in this privacy policy.
If you do not agree with this privacy policy in general, or any part of it, you should not continue to use any of our services. 

The terms “we,” “us,” and “our” in this policy refer to 14digitalxchange.com  management.

This Privacy Policy explains how we collect, share, and use any information that relates to you when you use our Site, engage with us on social media, or otherwise interact with us.This Privacy Policy also explains the rights you have concerning the Personal Data that we process and how you can exercise these rights.

 

Principles

We have proven our commitment to privacy and data protection by embracing the following principles. 
We use Personal Data lawfully, fairly, and in a transparent manner.
We collect no more Personal Data than necessary, and only for a legitimate purpose.
We retain no more data than necessary or for a longer period than needed.
We protect Personal Data with appropriate security measures.

 

Data We Collect

This policy applies only to information collected on this Site.

Personal Data
“Personal Data” is information that identifies you personally and that which you provide to us, such as your name, address, telephone number, email address, and sometimes your Internet Protocol (IP) address. We may collect this information when you create a profile on our Site, visit our Site, or complete a trade.

Non-personal Data
“Non-personal Data” can be technical in nature. It does not identify you personally. Examples of non-Personal Data may include (but are not limited to) cookies, web beacons, and demographic information.

Usage Data
To improve your experience with our Site we may also collect information on how you navigate the Site, information about your connection, and the technical means you use to access our Site. This data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data
We may use and store information about your location if you give us permission to do so. We use this data to improve and customise your experience. You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Site and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our Site and stored on your device.
Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyse our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Data Use

We use the collected data for various purposes:
To provide and maintain our services
To notify you about changes in policies and order details
To provide adequate customer support
To gather analysis or valuable information so that we can improve our Site and services
To monitor the propriety of Site usage
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Data Storage, Transfer, and Retention

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
We will hold on to your information for as long as you continue to be a OUR customer and for as long as we are required to keep it to ensure we meet our legal requirements.

Data Access
Your Personal Data is available and accessible only by those who need the data to accomplish the intended trade processing purpose.
To the extent necessary, your Personal Data may be shared with financial or other institutions we partner with (processors and sub-processors) carrying out certain tasks on our behalf and with independent third-parties, including, but not limited to, using personal information you share with us or that we indirectly collect to verify your identity and for fraud prevention purposes.

Data Security
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

Data Disclosure
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

 

Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend our rights or property.
To prevent or investigate possible wrongdoing in connection with our Site
To protect the personal safety of users of the Site or the public
To protect against legal liability

Your Data Protection Rights

Right to access
You have the right to request information about the Personal Data we hold on you at any time. You can contact us and we will provide you with your Personal data via e-mail.

Right to portability
Whenever we processes your Personal Data, you have the right to get a copy of your data transferred to you or to another party. This only includes the Personal Data you have submitted to us.

Right to rectification
You have the right to request rectification of your Personal Data if the information is incorrect, including the right to have incomplete Personal Data completed, this is subject to proper verification.

Right to erasure
You have the right to erase any Personal Data processed by us at any time except for the following situations:
You have an ongoing matter with Customer Service
You have an open order which has not yet been settled.
You have an unsettled debt with 14digitalxchange.com, regardless of the payment method
if you are suspected or have misused our services within the last four years
your debt has been sold to a third party within the last three years or one year for deceased customers
your credit application has been rejected within the last three months
if you have made any purchase, we will keep your Personal Data in connection to your transaction for book-keeping purposes

Right to restriction
You have the right to request that we restrict the process of your Personal Data under the following circumstances:
if you have claimed that your Personal data is incorrect, we must restrict all processing of such data pending the verification of the accuracy of the Personal data.if the processing is unlawful you can oppose the erasure of Personal Data and instead request the restriction of the use of your Personal Data instead
if we no longer needs the Personal Data but it is required by you to defend legal claims.

Personal Information Use
We collect your personal information for the business purposes described above in the section titled “Data Use”.

Sharing Personal Information
We may disclose your personal information to an organisation for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient organisation to keep that personal information confidential and not use it for any purpose except performing the contract with us.
We disclose your personal information for a business purpose to the categories of third parties listed above in the section titled “Data Access”.

We take data protection very seriously and therefore we have dedicated Customer Service personnel to handle your requests in relation to your rights stated above.

Kindly contact  enquiries@14digitalxchange.com