FAQ

How does 14digitalxchange work?

14digitalxchange is the simplest and most efficient way to buy or sell different types of cryptocurrency and get paid by bank transfer or your coins sent your crypto wallet address respectively with regards to your trade definition. With 14digitalxchange you can be sure of getting the best prevailing rates and a fast settlement time.

What verification do I need before I can trade with 14digitalxchange?

Basically to initiate and process a trade on the website you will have to create a user account with a valid email address and password, then you can login and proceed with your trade request. If any further verification or identification is required due to the volume of your trade you will be contacted via your registered email address or phone number.

What is the limit of amount that I can trade on 14digitalxchange?

As far your trade stays below our exchange reserves you can trade at any amount you can afford. However trades of significant volumes might require additional verification of your identity which might require you to provide a valid means of identification before settlement will be processed so as to protect your transaction and ensure that bank transfer payment or wallet address settlements are made to the rightful beneficiary.

Can I create a crypto wallet on 14digitalxchange?

Unfortunately, the answer is no. Currently you cannot create a crypto wallet or keep your crypto with 14digitalxchange as we only deliver trade and exchange services, this means that you will always have to provide a wallet address or a bank account which belongs to you, where your trade will be settled respectively.

What is the least amount of I can transact on 14digitalxchange.com?

Currently you cannot exchange or trade assets below an equivalent of $100, we only accept trades or exchange from an equivalent of $100 and above.

How long does it take to settle exchanges and receive payments?

Once your exchange request is confirmed and we have received $value for your exchange request, you will be credited with  the details you have provided.
In rare situations where there might be an issue of bank network downtime, you will be communicated and please be rest assured that your funds will never be lost when you trade with us. Generally, our settlements takes not more than 30 minutes, this might be including time taken to confirm and receive your exchange value.

 

 

How do I convert my crypto to cash and receive payment in my bank account?

Initiate an exchange and select the available crypto you wish to trade in agaisnt the bank transfer USD option.

Fill your local bank details in the place required.

Settlement will be made into your local bank account using our prevailing fiat currency rates.

Please kindly ensure you double check your bank details always!

We will not be responsible for any setbacks caused by providing wrong or incorrect bank details.

 

 

 

 

 

 

 

 

We will frequently keep updating this page with feedbacks and regular enquiries our customers make as regards our trading and exchange services.


If you still have any further enquiries please kindly send us an email at

enquiries@14digitalxchange.com

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